Return Policy

You can return unopened items for a hassle-free refund for up to 2 weeks after receiving your package. Each address label has a return address. Your returned items must be sent to this address.

Please note the following if you would like to return your items.

  • Within 2 weeks of receipt, email us to sales@oyatsucafe.com with your order number, and reason for returning the items.
  • Once the items are received and confirmed in our offices, we will issue a refund.
  • Items must be unopened.
  • Shipping fees are non-refundable.
  • Shipping time is not included in the two week window for returns. Please feel free to use a cheaper shipping method to save costs.