Why choose OyatsuBox?

We know you have a lot of choices with Japanese snack subscriptions. Here are just some of the reasons why OyatsuBox is the best.

– We are the first Japanese Snack Box service. Over 2 years of deliveries, and happy members each month!
– Free Shipping Worldwide
– 3 Kinds of boxes are available. After signing up, you can change your box every month in just a few seconds.
– Full size bags and snacks. We never split multi-packs or include cheap snacks.
– Gachapon and Japanese merchandise in every box.
– Become a member of the Oyatsu Community. All OyatsuBox members get special prices on everything in store at OyatsuCafe.com.

Who are OyatsuBox?

We are the same staff from OyatsuCafe.com – the world’s leading Japanese snack store. We have been sending Japanese candy & snacks around the world for over 5 years. We supply many American and European Asian grocery stores with their snacks.

We are in partnership with many of Japan’s biggest snack makers (and lot’s of new startups). That’s why OyatsuBox is the first to ship the latest trends in the Japanese Snack World.

How does it work?

After joining, you will be put on the mailing list for the next delivery. The timer on the front page of OyatsuBox.com counts down to the next shipment.

OyatsuBox automatically renews so you won’t need to do anything to continue receiving a big box of Japanese treats each month. You can cancel at any time through your Account panel. There is no notice needed.

How long does shipping take?

We ship at the beginning of each month. Delivery takes between 2-3 weeks for most countries. You will receive an email when your box ships.

If you need your OyatsuBox in a hurry, you can choose our Express Shipping option from your account panel. OyatsuBox with Express Shipping take 1-2 weeks to arrive.

All parcels are sent from our Yokohama office to Japan Post’s Tokyo Headquarters. From there it is onto a plane at Narita airport and on it’s way to you!

Do you ship to my country?

We ship OyatsuBox worldwide! Delivery is included in the price, and there are no hidden fees.

How can I pay?

We accept payments by Credit Card or PayPal. All payments are taken through our secure checkout and we will never share any of your details with third-parties.

After your first payment, the next payments are automatically billed on the 26th of each month (starting from the next month). Please note that due to time-zone differences and server load, some payments may not be taken until the 27th.

How can I cancel my account?

We don’t like to see you go but we have made cancelling super-simple. All you need to do is log into your account and click the “Cancel” button at the bottom of the page.

Do I have to pay customs or import tax?

Our packages are marked as gifts not for resale, so there are no import taxes or fees to pay for receiving our packages.

Can I get a refund?

We understand things can change and you may need a refund for your box. If your package has not yet shipped, simply send us an email and we will issue a refund within 24 hours.

If you have already received your box and haven’t opened it, you may return it for free by asking your post man to return it to the senders address. Once we have it back at our offices, we can provide a refund minus postage fees.

Do you provide Allergy Information?

We do not provide allergy information nor can we provide full ingredient lists for the products included in our information leaflets.

If you have allergies we would recommend that you do not subscribe.

I need to change my address.

Changing your address is easy, and you can do this up until the counter on the front-page reaches 0. After logging into your account, click the “Change Address” button to edit your details.

If you have already made a payment for the upcoming shipment, it is best to email us after editing your address to confirm the changes

When you receive your next Order Shipped email, your new address will be shown in the details.

If I subscribe then cancel, will I still get the box I paid for?

If you cancel after payment has been taken (on the 26th) then you will still receive the box that you paid for.

I’m a blogger and want to review OyatsuBox.

Please click here to see details on press reviews.